Email us

The fastest way to reach us. We read every email and respond within one business day.

stephanie@kidsdictionary.app

Share feedback

Found a bug? Want a feature? Have an idea? We build the roadmap from what parents and teachers tell us.

Send feedback

For schools

Classroom and district pricing, trial access, and procurement paperwork.

School inquiries
Common questions

Answers to the questions we get most often.

How do I restore my purchase?

Open the app, go to the profile icon in the top left, tap the Premium card, and tap Restore Purchases. Make sure you’re signed into the same Apple ID you used for the original purchase. Restoring is free and takes a few seconds.

I didn’t get what I paid for.

Email us at stephanie@kidsdictionary.app with your Apple receipt or order ID and we’ll make it right. Most issues are a sign-in mismatch and resolve in a minute. We’ve never left a paying customer unresolved.

Can I share my purchase with my family?

Yes. Kids Dictionary works with Apple’s Family Sharing. One purchase can be shared with up to five family members. Enable Family Sharing in your iPhone’s Settings, and family members can download the app from the App Store under “Purchased.”

Is my child’s data safe?

Yes. We don’t collect names, emails, locations, or any personally identifiable information from children. We don’t use third-party advertising networks, we don’t sell data, and the app has no social features. See the full privacy policy for details.

Can my child use the app without an account?

Yes. There are no accounts in Kids Dictionary. Nothing to sign up for, no password to remember, no profile to configure. Install the app and it works.

How do I delete my data?

Since we don’t collect any personally identifiable information from children, there’s nothing to delete from our servers. If you’ve emailed us and want your email thread removed, write to us at stephanie@kidsdictionary.app with a deletion request and we’ll process it within 48 hours.

The app crashes or won’t open.

Try these in order. First, force-quit the app (swipe up from the bottom and swipe up on the Kids Dictionary card). Second, check for an update in the App Store. Third, restart your device. Fourth, delete and reinstall. If none of that fixes it, email us with your iPhone or iPad model and iOS version and we’ll investigate.

A word is missing or wrong.

Please tell us. Email stephanie@kidsdictionary.app with the word in question. We review every reported word and ship corrections within a few days.

What ages is this for?

Ages 5 to 12 is the sweet spot. Pre-readers use the illustrations and audio. Early readers use it as a first dictionary. Older kids use it for schoolwork, especially ESL and vocabulary building. Younger kids can use it with a parent nearby.

Can I cancel my subscription?

There is no subscription. Kids Dictionary Premium is a one-time purchase of $3.99. You pay once and own it forever. If you’re seeing a subscription on your Apple account under “Kids Dictionary,” it’s a different app. We don’t do recurring billing.

What about Android?

An Android version is in development. We don’t have a confirmed release date yet. If you want to be notified when it’s ready, email us and we’ll add you to the list.

Still have a question?

Write to us at stephanie@kidsdictionary.app. We’re a small team and we read every message, usually within a day.

Email support